Dependable IT support tailored for your growth
Fully managed IT support
We do more than just fix IT problems. Our wide range of support services, including on-site, phone, and remote assistance, are tailored to meet your specific needs. From quick fixes and preventative maintenance to long-term support plans, we ensure your IT systems work harder for your business. And thanks to our partnerships with leading technology providers, you’ll have access to advanced tools and high-quality IT support without unexpected budget blowouts.
Customised IT solutions for every business size
Whether you're a Perth startup or a nation-wide enterprise, Stellar Systems has the IT solution to keep you moving forward. Our flexible support options are designed to align with your specific needs and budget, exploring all avenues for greater productivity and minimal downtime. Connect with us today to discover the support plan that best suits your business.
Managed services agreement (MSA)
A fixed monthly cost for IT support, providing the freedom to use services as needed while your business grows.
Service Desk
Regular on-site visits by a dedicated technician to keep your IT systems at peak performance.
Afterhours Support
Automated callback service guarantees support anytime, backed by on-call resources.
Friendly local team
Our local Perth team are ready to assist with your IT needs – and all without unnecessary tech-speak
Fast Response
Your ability to work is our priority. We answer calls and respond swiftly.
No bill shock
Your staff can call without worrying about unexpected charges, allowing them to work quickly and confidently
Proactive tech support
We’re always on the front foot, ensuring things run smoothly before any problems arise.
Transparency
Detailed history available online, with access to the same systems we use.
Solving IT challenges with expert solutions
We love nothing more than solving the unsolvable challenge. Our expert team is equipped to overcome the trickiest of IT obstacles, with customised IT helpdesk services that support a wide array of businesses across Perth and beyond. Our comprehensive range of services ensures that no matter the issue, we have the solution, driven by a philosophy of exceeding what a Managed Service provider can be, and how we can deliver dynamic IT support that fits your business perfectly.
Our commitment to being more than just a Managed Service provider means we integrate deeply with your business, turning your IT into a strategic asset. Our culture of innovation and expertise allows us to offer Perth’s leading remote IT support and solutions.
| Key managed IT service features | |
|---|---|
Server SupportTechnical support for Microsoft Windows as a Microsoft Partner. | Feature included in MSA |
Desktop SupportHelpdesk and technical support for Microsoft Windows, Office, and business applications on domain-joined devices. | Feature included in MSA |
Network SupportSupport for local networks, MPLS, SD-WAN or VPN connections for multi-office or cloud operations. | Feature included in MSA |
Server MonitoringMonthly health reports covering backups, disk usage, anti-virus, power protection, and patching. | Feature included in MSA |
Network DocumentationUp-to-date IT infrastructure documentation for efficient problem resolution, with read-only access for key personnel | Feature included in MSA |
PatchingInstallation of essential updates, service packs, and patches. | Feature included in MSA |
Backup VerificationMonitoring and testing backups for successful completion. | Feature included in MSA |
Device SupportTechnical support for up to two business-related mobile devices per user. | Feature included in MSA |
Collaborative SupportSingle point-of-contact for technical support, working with your software vendors. | Feature included in MSA |
Emergency 24×7 SupportAround-the-clock support with on-call technicians. | Feature included in MSA |
On-Site SupportMobile technicians available during business hours for on-site visits. | Feature included in MSA |
Scheduled Site VisitsRegular on-site visits by a familiar technician ensure consistent and reliable IT support. | Feature included in MSA |
