Full service support.
Get on with business

Stellar Systems offers a Managed Service Agreement (MSA) which allows for a fixed cost model to cover your businesses primary IT support requirements. An MSA agreement includes portal access, phone and remote access-based support with agreed response times, server monitoring as well as proactive network support and consulting services.

Managed Service Agreement

A full onsite audit process is performed to establish an exact pricing model tailored to your business and there is no cost or obligation attached to this discovery process. A list of services covered by the typical MSA is provided below, however we customise to suit your needs.

obligation free quote see all features


Server Support

We are a Microsoft Partner and provide technical support services for Microsoft Windows.

Feature included in MSA

Desktop Support

We provide general helpdesk & technical support services for Microsoft Windows, Microsoft Office and all line of business desktop applications, on domain joined workstations and laptops devices.

Feature included in MSA

Network Support

Whether you have multiple offices or work in the cloud, we provide technical support for local network, MPLS or VPN connections.

Feature included in MSA

Server Monitoring

We produce an easy to read monthly health report that covers all the areas of server protection – backups, disk usage, anti-virus, power protection & patching.

Feature included in MSA

Network Documentation

We maintain detailed and up-to-date documentation of your IT infrastructure. Documentation is valuable since it enables us to deliver support services more efficiently, meaning we can fix your problems quickly. Read only access is available to key client personal if required.

Feature included in MSA


We install important Windows Updates, service packs and application patches on your server infrastructure.

Feature included in MSA

Backup Verification

We monitor successful completion and perform restoration testing of backups.

Feature included in MSA

Device Support

We provide technical support services for integration and business-related applications on two mobile devices (smart phones and tablets) per user.

Feature included in MSA

Collaborative Support

We offer a collaborative support service where we will work with your business software vendor to resolve issues. This simplifies technical support by giving your staff a single point-of-contact for all requests.

Feature included in MSA

Emergency 24×7 Support

Normal business hours are Monday – Friday, 8.00am to 5.30pm excluding public holidays. Emergency support is available via our 24×7 support line and a call back will be arranged from a pool of on-call technicians.

Optional MSA feature

On-Site Support

Our standard business hours are Monday through Friday, 8.00 am to 5.30 pm excluding public holidays. Our mobile technicians can attend client sites during this time to service any requests unable to be completed remotely.

Optional MSA feature

Scheduled Site Visits

Regular attendance to client sites by a familiar technician.

Optional MSA feature